FAQs
Got a question? You'll probably find the answer below. If not, contact us and we'll help.
Ordering & Customization
What kind of photo should I upload?
A clear phone photo is all you need. For the best result:
- Use a photo of one child, with the face clearly visible and well lit.
- Pick a front-facing shot or a slight angle, with a natural expression.
- Avoid sunglasses, helmets or hands over the face, heavy filters, and blurry or very dark photos.
How does it work?
Upload a photo, add your player's name and number, and choose a team or type your own team name with two colors. We generate four poster designs, each in a different style. Pick your favorite and order it.
Will I see my poster before I pay?
Yes. Previews are free. You see all four designs with a watermark, choose the one you love, and only then check out. Your file comes without the watermark.
Can I generate more than one set?
Yes. You can create up to 5 sets of four designs every 12 hours, with the same photo or a different one.
Which sports can I choose?
Soccer and American football. Each has its own poster page, so start from the sport your player plays.
Digital File Delivery
How do I receive my digital file?
Your file is ready right after checkout. The download link is on the order confirmation page and in your order confirmation email, and it stays active for 30 days.
What exactly do I get?
The Digital file is your chosen design at 880 × 1184 px, made for screens and sharing. The Print-ready digital file is the same design at 2480 × 3312 px, made for printing; it is usually ready a few minutes after checkout.
What size can I print?
The Digital file at 880 × 1184 px works well on screens and for sharing, and prints up to about 4 × 5 in. The Print-ready digital file at 2480 × 3312 px has a 3:4 ratio. It prints sharply up to 12 × 16 in and suits a wall poster up to about 16 × 22 in. Sizes of 9 × 12 and 12 × 16 in fit without cropping; 8 × 10, 11 × 14 and 16 × 20 in need a small crop on the long sides. Printing larger does not add detail. You get a PNG and a JPG; use the PNG to print. Choose a print shop or service you like. Evermuse does not print or ship.
Printed Posters & Canvas
Can I order a printed poster or canvas?
Not yet. Printed posters and canvas are coming soon. Today every order is a digital file that you can print at home or at any print shop.
Is there a shipping cost?
No. Your digital file is delivered by download, so there is nothing to ship and you can order from anywhere.
Returns & Refunds
What if something is wrong with my order?
Your satisfaction is our priority. If your file does not open, is not the design you chose, or the link does not work, email us with your order number and we will fix it or refund you.
Do you offer refunds?
Every poster is custom-made and you see it before you pay, so we do not refund a downloaded file because of a change of mind. If there is a problem, contact us and we will make it right. See our Refund Policy.
General Questions
What happens to my photo?
We send your photo to an image generation service to create previews. We delete the upload from Evermuse storage within 24 hours. The service keeps its copy for up to 72 hours. If you choose a preview, we keep that poster and its source photo for 30 days. Download links stay active for 30 days.
To request early deletion of your selected poster and source photo from Evermuse storage, email info@myevermuse.com.
Is this an official team or league product?
No. Every poster is custom, fan-made artwork. Evermuse is not affiliated with or endorsed by any league, club, or team.
Can I use my poster however I want?
Yes, it is yours for personal use: print it, frame it, share it, or give it as a gift.
How can I contact you?
Email info@myevermuse.com or use the contact form.